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Service Provision

Service package agreed with the client:

  • Information Systems.
    • Code Verification.
    • Functionality.
    • Usability.
    • Security.
    • Portability and suitability.
    • Loading, stress, capacity, stability.
    • Testing Automation.
    • “End to end” business tests. 
  • Business. Product/service Tests: Invoicing, Card activation, Scoring/rating, etc. 
  • Networks: Protocols, network nods and TTCN test Automation.

 

MTP manages the service:

  • Establishing SLA's in accord with client.
    • Service description.
    • Metrics by service: Panel Control.
  • Service monitoring. 
  • Service level Report: 
    • Panel control monitoring.
    • Trends.
    • Relevant incidents.
    • Suggestions and improvements.

 

 

 

 

 

MTP manages the Capacity.

  • Equipo base y variabilidad para los picos: Avility Plan and Estimation Technics. .

     

MTP manages demand planinning y prioritising to avoid: Overlap, Collapse y Productivity decrease.

MTP defines a relation model with client which promotes a relationship of confidence.